Comments on: An Open Letter to Ralph De La Vega, C.E.O. of ATT http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/ The Personal Trek of Eric P. Martin Tue, 10 Jan 2012 15:35:48 -0700 hourly 1 http://wordpress.org/?v=3.3 By: alverdia fields http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/comment-page-1/#comment-400 alverdia fields Mon, 01 Aug 2011 13:16:55 +0000 http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/#comment-400 on may 6th, 2011, i spoke with Erica, she advised me that i would save money if i bundled all of my services, which i did. however i continued to get a separate bill for my phone yet i was charged the amount on my uverse bill which was the internet and cable. therefore i was paying double for the phone. i contacted ATT on july 25th spoke to Dominique Meadows, she referred me to ms Lawrence. ms. Lawrence referred me to the billing dept. i was kept on line more than an hour, finally i was told the problem was complicated and to call back the following day. i advised her that i did not wish to call back the folowing day, and go throught the same ritual. i waited longer. finally she told me it will take 24 to48 hours to clear up the problem and she promised to e-mail me the result. she did not.on july 25th i called the billing dept. and asked to speak to a supv. which was Delsaray, she referred me to Antonia, a bill specialist. i again explaind to him my problem. he did not agree with what i told him, said he would talk the the original person that i placed my order with on may 6th, which was Erica and e-mail me back. Today is aug. 1st, and no one had called or e-mailed me back. this type of service from a large cop. is just unaceptable, yet when you speak to a person they almost insist that i give them a excellent rating if a survey is done with me by ATT.Thisis no way excellent service. I will be looking for another provider if i do not get better result. Alverdia Fields 770-981-5742 on may 6th, 2011, i spoke with Erica, she advised me that i would save money if i bundled all of my services, which i did. however i continued to get a separate bill for my phone yet i was charged the amount on my uverse bill which was the internet and cable. therefore i was paying double for the phone.
i contacted ATT on july 25th spoke to Dominique Meadows, she referred me to ms Lawrence. ms. Lawrence referred me to the billing dept. i was kept on line more than an hour, finally i was told the problem was complicated and to call back the following day. i advised her that i did not wish to call back the folowing day, and go throught the same ritual. i waited longer. finally she told me it will take 24 to48 hours to clear up the problem and she promised to e-mail me the result. she did not.on july 25th i called the billing dept. and asked to speak to a supv. which was Delsaray, she referred me to Antonia, a bill specialist. i again explaind to him my problem. he did not agree with what i told him, said he would talk the the original person that i placed my order with on may 6th, which was Erica and e-mail me back.
Today is aug. 1st, and no one had called or e-mailed me back. this type of service from a large cop. is just unaceptable, yet when you speak to a person they almost insist that i give them a excellent rating if a survey is done with me by ATT.Thisis no way excellent service. I will be looking for another provider if i do not get better result.
Alverdia Fields
770-981-5742

]]> By: Scott Packard http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/comment-page-1/#comment-390 Scott Packard Sun, 26 Dec 2010 01:29:03 +0000 http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/#comment-390 Hey, circular voicemail messages! I dug up a 2004 wire maintenance tag, phoned the number on that, 626-447-8936. Says he's on vacation, for a manager dial Mike Valt, 626-281-0133. Phone that number, he says he's on vacation until Jan 5 2011, for a manager, dial Carlos Castro 626-447-8936. I dial that number, he says he's on vacation until Dec 25, 2010, and for a manager dial Mike Valt at 626-281-0133 (the 2nd number). So, circular vacation-manager messages. Hey, circular voicemail messages!
I dug up a 2004 wire maintenance tag, phoned the number on that, 626-447-8936. Says he’s on vacation, for a manager dial Mike Valt, 626-281-0133. Phone that number, he says he’s on vacation until Jan 5 2011, for a manager, dial Carlos Castro 626-447-8936. I dial that number, he says he’s on vacation until Dec 25, 2010, and for a manager dial Mike Valt at 626-281-0133 (the 2nd number). So, circular vacation-manager messages.

]]> By: Scott Packard http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/comment-page-1/#comment-389 Scott Packard Sun, 26 Dec 2010 01:21:48 +0000 http://theblognovice.com/2009/12/22/an-open-letter-to-ralph-de-la-vega-ceo-of-att/#comment-389 Funny, I am an AT&T residential customer. A week ago my DSL started acting up. I phoned in a trouble ticket to my DSL provider; a day later I phoned AT&T because the POTS line has massive static on it. Here it is Dec 25th at 4p and AT&T have promised to fix it by 7pm. Nobody has shown up. I am trying to call for a status update but it's difficult to stay connected through the long hold time without the line hanging the phone up. What do you want to bet I'm still with broken line at 7pm? As a backup, I'm using a wireless broadband card through a work-provided laptop. I came across your page, Googling for "repair representative" AT&T. Funny, I am an AT&T residential customer. A week ago my DSL started acting up. I phoned in a trouble ticket to my DSL provider; a day later I phoned AT&T because the POTS line has massive static on it. Here it is Dec 25th at 4p and AT&T have promised to fix it by 7pm. Nobody has shown up. I am trying to call for a status update but it’s difficult to stay connected through the long hold time without the line hanging the phone up. What do you want to bet I’m still with broken line at 7pm?

As a backup, I’m using a wireless broadband card through a work-provided laptop. I came across your page, Googling for “repair representative” AT&T.

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