The U.S. unemployment job claims came in at 432K. The forcast was 460K, off by 28K. The reaction within the first 5 minute bar chart on the EUR/USD was as follows:
Open: 1.44006
High: 1.44021
Low: 1.43737
Close: 1.43769
Unemployment claims difference: -28K
5 minute EUR/USD range – 29 pips
It’s all about the hustle now. A new year, a new place that I’m at mentally, and a new perspective on life.
Music:
Practiced Section 1 diatonic exercises
Speed: 54
As the year about to end, I’m still fine-tuning my schedule for next year. There is so little time to try and do everything. I’ve decided that I would do just three jobs. I spent today working from home and studying. I do need a break from calling, maybe a nap before I start calling again.
I’ve gotta figure out when I’m going to do my poetry.
There is much work to do. Now that I’m settled, I have much house work added to my list of things to do. To show my appreciation to my friend, I made sure the snow was shovelled, dishes and kitchen was cleaned from the Christmas dinner she labored to cook for her guests, and that the garbage remains emptied at all times. I spent two hours doing these things which ate into my twenty-four hours I had to divide up among other chores.
As I look ahead of the new year, I think every Sunday will be used to reflect on the previous week and see how I can improve on the next week. I’ve been looking at how much time I actually practice music, read, study algebra, write, improve my vocabulary, blog, work on my home business, paint, learn social networking, go to networking events and write poetry and songs. These are many undertaking that I have added to my list. However, I must come up with a plan to do all these things otherwise, they just go undone.
Love seems more
like a conceptual lie
God gave us a wonderful gift
Ema
and your answer to our problems
were to kill Ema and I
Think about the gift you have brought
to my family and friends this
Christmas eve
Think about that forever
His efforts on a raining, cold Christmas eve
showed just how loving a man he was
A four-piece chicken dinner
he went to get for him and his wife
But tonight’s Chicago winter has nothing on the
coldness of the man that would soon take the life
of Mr. Ralph Elliot
and have his wife witness her husband’s blood
drift down the 47th street drain
along with cold rain
What’s going on Chicago?
Haven’t we had enough?
It’s Chirstmas for Christ’s sake
This is a Sponsored Post written by me on behalf of Bidazzled. All opinions are 100% mine.
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ATT
208 South Akard Street
Dallas, Texas 75202-4206
December 21st, 2009
Dear Mr. Ralph de la Vega
I’ve been an ATT customer all my life. I’m addressing you in this open letter format as a way for my voice to be heard. Over the last week, “I AM NOT SATISFIED” with the service I’ve received while trying to transfer my phone service from one location to another. As I don’t really don’t expect a response from you, this letter will allow for me to publicly expose how ATT’s department structure needs to be given an overhaul. To be a giant communication company, your internal communication is extremely antiquated.
On December 11th, 2009, my phone and internet service was supposed to be turned off from my old address at 5451 S. Cornell, unit #212, Chicago, IL. to my new address. I was told by the customer service representative that I couldn’t have my service turned off and on in the same day. So, I agreed to be without service for the entire weekend in order to have my service on Monday, December 14th. The service representative then attempted to sell me the cable, phone and internet package. I agreed to have the service and was then quickly told that the television service wasn’t available in my area. She assured me that everything else for my change in service was set.
On December 12th, I received a phone call from ATT. At first, I was thought the call was going to explain why my service was not turned off. Instead, it was what I found out later on the call to be a third-party vendor calling to sell the package that wasn’t available in the area that I was moving to. Mr. De La Vega here is the first area that I would like to make a suggestion at. If ATT department were linked and in sync with each other, I would not have received a call if the third-party vendor would have access to my records and seen that the service he was trying to sell me wasn’t in my area that I was moving to.
On Monday, December 14th, when I finally moved into my new place, I saw that I had both internet and phone service. Here is where a second problem occurs. The phone number that was active was 773-783-095X. That was not the new number that was assigned to me. I immediately called the repair center that evening. I was told that they would have someone out that next day.
On Tuesday, December 15th, I found an ATT door hanger left by the repairman when I arrived home from work that evening. The repairman checked the box that stated, “Your service has been tested to your home/business and is working properly. Our testing was done at the Network Interface located West side of Bldg.” I then went inside to check my phone and noticed my phone display read “In use.” So I picked up the phone and was completely surprised to hear someone else conversation. There wasn’t anyone home but myself.
On Wednesday, December 16th, around 8:00 a.m., I called the number the repairman left on the door hanger. I spoke to Mr. Haygood about my order/ticket # PL1KNC50. I explained that this wasn’t my number and I was able to hear someone’s conversation. He then said that he thought that telephone number was assigned to the house. I let him know that was incorrect. He then said that he knew what the problem was and would be out to fix it. Around 9:30 a.m. I noticed that I had lost my dsl connection. I picked up my phone line and it was also dead. I went upstairs to see that there was an ATT van sitting outside my house. I was relieved to see that my phone problem was being worked on so quickly. After watching the van drive away after fifteen minutes, I went back downstairs to check my phone line. I noticed that my dsl modem middle light was still red. I picked up the phone and now had a dial tone. I unplugged and replugged the power connector. After recycling, the middle light came on red again. I immediately called Mr. Haygood. I received his voicemail greeting. I left a message letting him know that my dsl wasn’t working. That evening, when I arrived home, I listened to the message left on my voicemail from Mr. Haygood saying that he was calling me from line. I then checked my dsl modem, and the light was still red. It is now after 6:00 p.m. and the ATT business office is closed. I called the repair service. When the repair representative greeted me, I explained to her my problem with the dsl. She then asked for my phone number. She couldn’t locate that phone number in her system. She asked if it was a new order, and I had said yes. Since she didn’t have my new number in her system, she was unable to help me. I could tell from her heavy accent that I had probably reached ATT’s outsourced call center overseas. Mr. De La Vega here is another department of ATT that I think needs to be looked at. Why is it that any ATT departments not have my updated records at anytime? There is too much advanced technology in the communication industry for this to happen. Again, “NOT SATISFIED.”
On Thursday, December 17th, when the business office opened, I called the customer care department. I explained once again the problem that I was having with my dsl service. I was told by the customer care representative that it was because they don’t have dsl service in my area. I asked your representative to explain how I was able to have dsl service on Monday and Tuesday with the wrong telephone number and now all of a sudden be told that they don’t have dsl service in my area. She then connected me with the internet provisioning department. The representative came the phone and for the first time acknowledged to me that there was an error with the original order and that the dsl service was trying to be reactivated at my old address. He said that he would try and get it fixed for me. He also assured me that he would leave a message on my voicemail by 4:00 p.m. that day updating me on the status. I again left for work. Around 4:30 p.m. I called again to check on the status and was told by a customer care representative that they didn’t see a dsl order for me. I spent, Mr. De La Vega, while at work, one hour on the phone with several ATT departments. The overseas outsourced technical support department still didn’t have my updated records. Here is another area of how antiquated your internal communications is. Why is it that ATT employees have to call the same 800 number as customers do to communicate with internal ATT departments? Yet, again, “NOT SATISFIED.”
On Friday, December 18tharound 7:00 a.m., as soon as the business office opened, I placed yet another call to resolve my dsl problem. I was determined to try and get my problem resolved today. The automated greeting that ATT has connected me to the billing department. This isn’t what I had wanted adding to my week long frustrations. I had Tray, ATT’s billing department representative connect me with Abby, from the dsl department, which again, didn’t have my records. I asked them to stay with me online with me until my problem can be resolved. I was connected with Pat, from the order department. I explained my problem, and she said that she couldn’t resolve my problem because the order on my old address had to be completed before they could issue dsl service on my new line. She then said that it would take twenty-four hours for the order to be complete. I then told her that is what the representative said yesterday in the internet provisioning department. I wanted to be transferred to the department who could make that release. Pat then told me that they had no way of transferring me to that department and that the only thing she could do was email them and wait for a response. I then had her transfer me to her supervisor, Adrianna (AP2372) who basically told me the same thing. She did inform me that it could take up to two weeks and not twenty-four hours like Pat had told me prior to transferring me. Adrianna did say that she would try to place a new dsl order for my phone service.
After hanging up Adrianna, I called the ATT’s Executive Business office and spoke with a Shelia Sharp. I vented my week long frustrations out to her. She said she would see what she could do. Two hours later, I called again, asking for an update. She said that she did contact the DSL Executive Business office to let them know my problem. I requested from Shelia if she could follow-up on my order and have someone leave an update on my voicemail as I had to leave for work. When I returned home that evening, I saw that the middle light on my dsl modem was still red. I did have a message on my voicemail from Lamont Williams. Lamont said that he was working my order but there was an error on my order and he was waiting for those errors to clear. Once cleared, Lamont said that he would be able to give me a due date.
On Saturday, December 19th, I received a call from ATT automated phone system tell me that order # T0045892528 placed on December 4th, was completed on December 14th. And that order # F0045892528 placed on December 4th, was completed on December 14th. I then connected myself to a representative. I got customer care rep, Corvette. I explained again, my dsl problem. She said she didn’t see an order for dsl service, but she would be glad to place an order for that service. When I asked her how she could place an order for service and Lamont Williams, couldn’t (I had played Corvette the message left by Lamont on my voicemail) she said it probably wasn’t cleared at the time Lamont had left the message. The only date she could give me was December 30th. She promised me that Monday morning, she would see if she could get me a date sooner than that.
Today is Monday, December 21st, and I’m writing you this open letter which I still plan on posting to express my dissatisfaction as a long-time ATT customer. During the time I was writing this, I placed a call to Lamont Williams at the business office updating him about my conversation with Corvette on Saturday. Corvette also called me this morning to let me know that she was able move my date to Wednesday, December 23rd. As I’m relieved that I don’t have to wait until December 30th, I am still “NOT SATISFIED.” Mr. De La Vega, I’m a part-time Forex trader. I have a live order that I can’t close because I don’t have an internet connection. It was an ATT employee who fouled up my dsl order. In addition, I think that all of the apologies expressed on my behalf from the all the ATT employees about my dsl problem and ATT’s mission statement is nothing more than propaganda. I hope that you will address the internal communication weakness that I’ve noted as I will be considering another phone and internet service provider. ATT has too many competitors to have Ma Bell communication management. I’m willing to wager with you Mr. De La Vega that the news of my open letter to you will reach you faster than my dsl being turned on Wednesday.
Sincerely,
Eric P. Martin
How ironic it is that today I pick out of my personal library of books “The Richest Man in Babylon” to start my trek on studying wealth. I just finished the first chapter and the character Bansir seemed just as I. In the first chapter, the author, George S. Clason, paints a picture of Bansir standing against a wall trying to figure out why he is still poor. I, too was at that same place recently. And just like at the end of the chapter, Kobbi, his long time childhood friend makes an enlightening statement to Bansir as to why they both have remained poor, as they have not studied how to be wealthy. He goes on to say that Bansir, focused and labored on how to become a successful chariot builder and he had studied to become a skilled lyre player.
Focus
Last evening, when I got home, I started on my to-do list that I created at work. I got home around 6:00 p.m. Checked my email, made a salad for dinner, and it was 7:30 p.m. before I had a chance to even start on anything.
This is a moment
that the elders name
the darkest
it is a place that every
living soul must pass through
it is here where questions will
sprout up like lillies
and answers will not become known
right away
but know without doubt
that they knew
how much you
loved them both